- Fast delivery
- Quality Products
- Secure Checkout
- Best Prices
An order over £100.00 is subject to Free Delivery. Any order of £100.00 and under will attract a £4.99 delivery cost to UK mainland.
Please note, deliveries are despatched on the weekdays, not weekends or public holidays. This means that orders placed on weekends or public holidays will be processed the next business day.
All packages are sent out with the Tracked option.
Please allow 1 to 3 working days for your products to arrive from the time of despatch and clearance of funds. Our delivery courier that we use will vary according to the size and area of delivery. Sometimes, if an item is no longer in stock, there may be a delay in getting your order delivered. If this happens, we will inform you.
Note that additional charges will apply if item is returned to us due to several delivery attempts.
If your order is wrong and you have received an incorrect item, please email us via our support email address within 72 hours. Provide the details of the incorrect product you have received and the relevant invoice number
Please note, we need to be notified of any discrepancies no later than 7 days. The incorrect product must be UNOPENED and in its original packaging. Once notified and returned, we will arrange for the correct item to be sent out to you.
We understand that the wrong product can be ordered by mistake. If this the case, then exchanges can be made providing you contact us within 7 days. The item to return for exchange must be unopened in its original packaging, with seal attached. Please be advised that all postage costs are not refundable.
Our goods are of high quality. However, unfortunate things happen and if you have received a damaged item, please let us know as soon as you can by contacting us via our support email address found below in the footer.
Make sure to send us a picture of the damaged item in order for us to send a replacement or refund. Do not dispose of the faulty item until you are advised to do so by our staff.
Any discrepancies or damages must be notified within 7 days once the order is received.
You can cancel an order or a product within an order within 6 hours or up to 24 hours depending on the stage of order processing. This can be done via our email address or by using our WhatsApp facility. Cancellation is not possible if the order has already been dispatched.
However, you can still return it and receive a refund within 2-3 working days. Postage costs are not refundable and return postage cost is at the cost of the sender. Returned items must be in the same original packaging and in perfect condition as received.
Pro Nutrition is dedicated to ensuring that you get the right nutrition and supplements for your goals. Whether you want a vegan protein shake, lactose free protein bar or advice on a bundle package, our staff are here to help. If you are unable to find the answer you are looking for from our frequently answered questions or need some advice, contact us.
Currently, we deliver our products in the UK.
All our orders are shipped in the UK.
If you have a coupon code to redeem, please enter in the shopping cart in the dedicated field.
If you want advice on how to use a product, please send us an email or WhatsApp us for a quicker response.
Yes, it is possible to have your products sent to a chosen delivery address.
We have dedicated email addresses found at the bottom of the page for you to contact us. Alternatively, you can use our online contact form found in our contact page, or WhatsApp us using the link found at the bottom right corner of every page.
For a voice call, use WhatsApp to connect to a member of staff where one is available.